Document key: trine-terms Version: 1.0 Status: Published Approved by: Hyun Kyu Han, Director Approved on: 1 September 2026 Published: recorded in the legal registry at publication Effective: 19 days after publication Published at: https://trine.uk/legal/terms
1.1 These Terms and Conditions ("Terms") govern your use of Trine, a care compliance and operations platform provided by Purinode Ltd, a company registered in England and Wales under company number 17395630 with registered office at 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ ("we", "us", "our"). Purinode Ltd is the operator of the Trine platform.
1.2 "You" and "Provider" mean the organisation that subscribes to Trine. Where an individual accepts these Terms, that individual confirms they are authorised to bind the Provider.
1.3 These Terms, together with the Subscription Agreement, the Data Processing Agreement, and the policies referenced in clause 14, form the entire agreement between us ("Agreement").
1.4 Trine is a business-to-business service. It is not offered to consumers, and the Consumer Rights Act 2015 does not apply.
2.1 Trine is a record-keeping and workflow tool. It helps you organise staff records, recruitment, compliance documents, routine checks, incidents, risks and related operational information.
2.2 Trine does not provide regulatory, legal, clinical or professional advice. Nothing in the platform constitutes advice on compliance with the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014, the CQC's fundamental standards, or any other regulatory requirement.
2.3 You remain solely responsible for your regulatory compliance, for the registration and conduct of your regulated activities, and for all notifications and submissions to the Care Quality Commission or any other regulator.
2.4 Structural features such as mappings between records and regulatory requirements, reminders, expiry dates and status indicators are aids to your own judgement. They do not certify compliance and must not be relied on as a substitute for your own review.
2.5 We do not verify the accuracy, currency or authenticity of anything you or your users upload.
3.1 You are responsible for all activity under your account, including activity by your staff, candidates and anyone you grant access to.
3.2 You must ensure account credentials are kept confidential, that access levels are set appropriately, and that access is removed promptly when a person leaves or changes role.
3.3 Two-factor authentication is available for user accounts and we recommend that you enable it for all users with administrative permissions.
3.4 You must notify us without undue delay if you become aware of unauthorised access to your account.
3.5 We may suspend access to any user account where we reasonably believe it is being used unlawfully, or in a way that threatens the security or integrity of the platform.
4.1 You retain all rights in the data you and your users put into Trine ("Provider Data").
4.2 You grant us a non-exclusive licence to host, store, transmit, display and process Provider Data solely to provide and support the platform, and as further set out in the Data Processing Agreement.
4.3 You warrant that you have all necessary rights and lawful bases to place Provider Data into Trine, including in relation to staff, candidates and residents, and that you have given any privacy information required by data protection law.
4.4 Where Provider Data includes special category data, criminal offence data, or information about residents, you are responsible for ensuring that its collection and use is lawful and that its presence in Trine is proportionate.
4.5 You must not upload material that is unlawful, infringing, malicious, or that you are not permitted to disclose to us.
5.1 You must not: attempt to gain unauthorised access to the platform or to another tenant's data; probe, scan or test the security of the platform without our prior written consent; reverse engineer, decompile or attempt to derive the source of the platform except to the extent permitted by law; resell, sublicense or provide the platform as a service to third parties; use the platform to build a competing product; or use automated means to extract data at a scale or rate that degrades the service.
5.2 You must not use the platform in any way that breaches applicable law or the rights of any person.
6.1 We aim to make Trine available continuously, but we do not warrant uninterrupted or error-free operation.
6.2 We may carry out planned maintenance. Where planned maintenance is likely to cause material disruption, we will give reasonable advance notice by email or in-product notice.
6.3 We may carry out emergency maintenance without notice where necessary to protect the security or integrity of the platform.
6.4 Support is provided by email to [email protected] during 09:00 to 17:00 UK time, Monday to Friday, excluding public holidays. We do not offer a contractual response-time commitment unless one is stated in your plan.
7.1 We develop Trine continuously and may add, change or remove features.
7.2 We will not make a change that materially reduces the core functionality you subscribe to without giving at least 30 days' notice. If such a change materially and adversely affects you, you may terminate the affected subscription on notice given before the change takes effect, and we will refund any prepaid fees for the unexpired period.
8.1 Fees, billing frequency and the care homes covered are set out in the Subscription Agreement.
8.2 Fees are per care home. Adding a care home adds the corresponding fee.
8.3 All fees are exclusive of VAT, which will be charged at the applicable rate.
8.4 Payment is taken by the payment method registered on the account. We use Stripe to process payments; we do not receive or store full card details.
8.5 If a payment fails, we may retry it. If fees remain unpaid, we will give you at least 14 days' written notice before suspending access, during which you may bring the account up to date.
8.6 We may change fees on at least 60 days' notice, taking effect at your next renewal, and subject to the price guarantee in clause 5 of the Subscription Agreement. If you do not accept the change, you may cancel before the change takes effect.
9.1 The subscription term and renewal mechanics are set out in the Subscription Agreement.
9.2 Either party may terminate the Agreement on notice if the other commits a material breach that is not remedied within 30 days of written notice, or becomes insolvent.
9.3 We may terminate or suspend immediately where continued provision would put us in breach of law, or where your use presents a serious and immediate risk to the platform or to other customers.
9.4 On termination, the Cancellation and Data Export Policy governs your export window and our deletion process.
10.1 We and our licensors own all rights in the platform, including its software, design, content libraries, templates and check libraries.
10.2 Where you customise a template or library item within your own tenancy, your customisations form part of Provider Data. The underlying template remains ours.
10.3 We may use aggregated, anonymised and irreversibly de-identified information derived from platform usage to operate, secure, analyse and improve the service. Such information will not identify you, your staff, your candidates or your residents.
10.4 We will not use Provider Data to train machine learning models. Where a feature uses a third-party AI service, its use will be described in the Sub-processor list in the Data Processing Agreement and that service will be contractually prohibited from retaining or training on Provider Data. No such service is engaged at the date of this version.
10.5 If you give us feedback or suggestions, we may use them without restriction or obligation.
11.1 Each party will keep the other's confidential information confidential, use it only for the purposes of the Agreement, and protect it with at least reasonable care.
11.2 This does not apply to information that is public through no breach, independently developed, lawfully received from a third party, or required to be disclosed by law or a regulator.
12.1 We warrant that we will provide the platform with reasonable skill and care.
12.2 Except as expressly stated, all warranties, conditions and terms implied by statute or common law are excluded to the fullest extent permitted by law.
12.3 We do not warrant that use of Trine will result in, or contribute to, any particular regulatory outcome, rating or inspection result.
13.1 Nothing in the Agreement limits or excludes either party's liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be limited or excluded.
13.2 Subject to clause 13.1, neither party is liable for loss of profit, loss of business, loss of anticipated savings, loss of goodwill, loss of reputation, regulatory fines imposed on the other party, or any indirect or consequential loss, in each case whether or not foreseeable.
13.3 Subject to clause 13.1, neither party is liable for loss or corruption of data to the extent it could have been avoided by the other party's use of available export or backup functionality.
13.4 Subject to clauses 13.1 to 13.3, our total liability for all claims arising out of or in connection with a breach of the Data Processing Agreement or of data protection law in any 12-month period is limited to the greater of two times the fees paid or payable by you in that period and £25,000.
13.5 Subject to clauses 13.1 to 13.4, each party's total liability for all other claims arising out of or in connection with the Agreement in any 12-month period is limited to the greater of the fees paid or payable by you in that period and £10,000.
13.6 The caps in clauses 13.4 and 13.5 are not cumulative; the total recoverable across both in any 12-month period shall not exceed the higher of the two.
13.7 You acknowledge that the allocation of risk in this clause is reflected in the fees, and that we would not enter into the Agreement on these fees without it.
14.1 The following are contractual documents. They form part of the Agreement, bind both parties, and require acceptance by an authorised user before a paid subscription starts:
14.2 The following are operational policies. They record commitments we make and describe how we operate. They are incorporated into the Agreement to the extent they state our obligations, but they impose no obligations on you and do not require your acceptance. We may publish updated versions of them without re-acceptance:
14.3 Where an operational policy conflicts with these Terms, the Subscription Agreement or the Data Processing Agreement, those documents prevail.
14.4 All of the above are available at https://trine.uk/legal.
15.1 We may publish new versions of these Terms. A new version does not alter or replace the version you accepted retrospectively.
15.2 Where a new version materially changes your rights or obligations, we will give at least 30 days' notice and require re-acceptance by an authorised user. The version you accepted continues to apply until the new version takes effect.
15.3 Where a new version is a clarification or a non-material change, it takes effect on publication and we will make the change visible in your billing settings.
16.1 Neither party may assign the Agreement without the other's consent, except to a successor of its business.
16.2 Neither party is liable for failure to perform caused by events beyond its reasonable control.
16.3 No third party may enforce the Agreement under the Contracts (Rights of Third Parties) Act 1999.
16.4 Notices to us must be sent by email to [email protected] and, where the notice concerns termination or a claim, also in writing to Purinode Ltd, 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ. Email is the operative method of delivery: a notice is treated as given when the email is sent, provided no delivery failure notification is received. Notices to you will be sent to your registered account email.
16.5 The Agreement is governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.