Who can use it: care-home managers and administrators.
Where to find it
Open the Complaints & Compliments menu inside a care home.
How to
- Use the type filter to see all records, complaints only, or compliments only.
- Open a record to work through it using the same investigate-and-close workflow as the Incidents & Risk register.
- For a compliment, you can name the staff member praised.
Good to know
- This is a filtered view of the same register — there is no separate data model, so entries, attachments and Action Plans are shared.
- Staff can attach up to three files to a report; on acceptance those become the entry's attachments.
Related: Incidents and risk · Reporting a concern or feedback