Incidents and risk

Log incidents, accidents, safeguarding concerns and risks, then investigate and close them.

Who can use it: managers and administrators manage the register; any staff member can submit a report (see Reporting a concern or feedback).

Where to find it

Open the Incidents & Risk menu inside a care home.

The Incidents, Safeguarding & Risk register with its summary dashboard and stat cards

Log an event and choose its type (incident or accident, safeguarding concern, risk, or other). Add the time it happened if you know it — it's optional, and a time in the future isn't accepted.
Categorise it and set a severity. The owner defaults to you when you're able to own it; change it or leave it unassigned if needed.
Record the investigation and immediate action, and track the status from open through to closed.
Close the entry with an outcome. You can raise a linked Action Plan to manage any follow-up.

Use Export to download the register for a date range:

Excel — one sheet per category, with dates and times as real spreadsheet values.
CSV — the raw data, including the event time.
PDF — a printable summary, with or without graphs.

You can log an event with just the basics and complete the investigation and outcome later; closing requires an outcome.
You can attach source documents (for example an incident form or witness statement), link the people involved, record whether a CQC statutory notification is needed, and capture lessons learned at closure.
Trine records your entries only — it never submits notifications to CQC on your behalf.