Who can use it: any active member of the care home, including read-only staff.
Where to find it
Open Incidents & Risk — if you don't manage the register, you'll see the Report / Feedback form.
How to
- Choose what you're submitting — a report or concern, or a compliment.
- Fill in the details and attach up to three files if helpful.
- Submit. Your managers review it and either take it into the formal register, ask for more information, or record why no further action is needed.
Good to know
- You submit through this form only — you won't see the formal register itself.
- The form carries a safeguarding-escalation notice: if someone is at immediate risk, follow your local safeguarding process straight away.
Related: Incidents and risk