Who can use it: care-home managers and administrators.
Where to find it
Open a candidate or staff member's record and use the references area in Documents.
How to
- Candidates add their referees' contact details in their portal. You can also add a referee yourself.
- Request reference emails the referee a secure, login-free form; or Upload a reference you've received.
- Two references satisfy the reference requirement.
What the candidate sees
References are confidential to your home. Candidates can add and edit a referee until you send the request. After that they only see that it's with your care home — never whether the reference came back, or what it says. The references rows are marked Status only for the candidate.
If you cancel or change a candidate's referee, it's removed from their portal and they're asked to add another. They aren't told why.
What to expect
Completed references are stored on the person's record and download to authenticated managers only.
Related: Recruitment and onboarding