Who can use it: care-home managers and administrators only.
Where to find it
Open a staff member's record and choose the Communication tab.
How to
- Add a note about a conversation, observation, family contact, wellbeing check or training discussion.
- Give it a category if helpful (categories are managed in Settings).
- Edit a note if needed — changes are tagged "(edited)" and kept in the audit trail.
Good to know
- Notes are for candid manager observations, so the staff member does not see notes about themselves.
- There are no attachments or emails here — the journal is the record. Notes cannot be deleted.
Related: Staff resources library